Efikasi Diri dalam Penggunaan Komputer dan Persepsi Kemudahan Penggunaan sebagai Prediktor Stres Teknologi
Abstract
The use of technology such as computers has become a primary necessity across various employment sectors. The increasing intensity of technology use often presents challenges to users, one of which is technostress. Technostress can negatively impact individual well-being and productivity, both in the workplace and in personal life. This study aims to examine the extent to which computer self-efficacy and perceived ease of use can predict levels of technostress among workers. The population of this study consists of 120 employees who use computers in the fields of administration, operational management, and information and communication technology (ICT) within the Klasis Taniwel. The sampling technique employed was purposive sampling. Data were collected using three instruments: the Technostress Creators Scale to measure technostress, the Computer Self-Efficacy Scale to measure self-efficacy in computer use, and a scale to measure Perceived Ease of Use. Data analysis was conducted quantitatively using a correlational design with multiple linear regression. The findings indicate that both computer self-efficacy and perceived ease of use, whether simultaneously or individually, significantly predict technostress.
Downloads
References
Ali, S., Rubab, A., Jamshed, K., Zeeshan, M., Jamshaid, S., & Eman, N. (2023). Impact of techno stress on work engagement with mediating role of workload and moderating role of computer self-efficacy. Journal of Xidian University , 17(2), 515–540. https://doi.org/10.37896/jxu17.2/038
Anindita, R., Lukito, L., & Amalia, L. (2023). Teachers and technostress during Covid-19 pandemic: A modification of technology acceptance model. Atlantis Press SARL. https://doi.org/10.2991/978-2-38476-088-6_28
Artina, N. (2019). Pengaruh kemampuan teknik pemakai sistem informasi akuntansi, partisipasi manajemen, efektivitas dan technostress terhadap kinerja individu pada PT asatech Indonesia group Palembang. Jurnal Keuangan Dan Bisnis, 17(1), 21. http://103.165.236.247/index.php/jkb/article/view/24
Ayyagari, R., Grover, V., & Purvis, R. (2011). 1 Ayyagari. Source: MIS Quarterly, 35(4), 831–858.
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.
Bandura, A. (1994). Self-Efficacy. In V. S. Ramachaudran (Ed.), Encyclopedia of human behavior (Vol. 4, pp. 71-81). New York: Academic Press. (Reprinted in H. Friedman (Ed.) (1998). Encyclopediaof Mental Health. San Diego: Academic Press, 4, 77–81.
Borle, P., Boerner-Zobel, F., Voelter-Mahlknecht, S., Hasselhorn, H. M., & Ebener, M. (2021). The social and health implications of digital work intensification. Associations between exposure to information and communication technologies, health and work ability in different socio-economic strata. International Archives of Occupational and Environmental Health, 94(3), 377–390. https://doi.org/10.1007/s00420-020-01588-5
Brod, C. (1986). Technostress: The human cost of the computer revolution craig brod publisher: addison-wesley publishing company, reading, ma year of publication: 1984 materials: 242 pages. Social Science Microcomputer Review, 4(4), 553–556.
Chou, H. L., & Chou, C. (2021). A multigroup analysis of factors underlying teachers’ technostress and their continuance intention toward online teaching. Computers and Education, 175(September), 104335. https://doi.org/10.1016/j.compedu.2021.104335
Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Measure and initial development of a test. MIS Quarterly, 19(2), 189–211. https://www.astm.org/Standards/E2368.htm
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/https://doi.org/10.2307/249008
Dong, Y., Xu, C., Chai, C. S., & Zhai, X. (2020). Exploring the structural relationship among teachers’ technostress, technological pedagogical content knowledge (tpack), computer self-efficacy and school support. Asia-Pacific Education Researcher, 29(2), 147–157. https://doi.org/10.1007/s40299-019-00461-5
Effiyanti, T., & Sagala, G. H. (2018). Technostress among teachers: A confirmation of its stressors and antecedent. International Journal of Education Economics and Development, 9(2), 134–148. https://doi.org/10.1504/IJEED.2018.092197
Farmania, A., Elsyah, R. D., & Fortunisa, A. (2022). The phenomenon of technostress during the covid-19 pandemic due to work from home in indonesia. Sustainability (Switzerland), 14(14), 1–21. https://doi.org/10.3390/su14148669
Feronika, F. (2022). Pengaruh technostress terhadap kesejahteraan psikologis guru di masa pandemi Covid-19. Jurnal Pendidikan Tambusai, 6(2), 8979–8948.
Ferrosnita, K. (2024). Pengaruh technostress terhadap innovative work behaviour. Jurnal Review Pendidikan Dan Pengajaran, 7(1), 1174–1180.
Hartono, A., & Wulandari, A. W. (2018). Pengaruh computer anxiety dan technology acceptance model (tam) terhadap technostress pada karyawan koperasi di Kabupaten Ponorogo. Seminar Nasional Dan Call For Paper III, 34–57.
Holtskog, H., Lied, H., L., & Ringen, G. (2019). Coping with technology. Coping with the future. https://doi.org/https://doi.org/10.4324/9780203712894-10
Ibrahim, H., Shamsuddin, F. M., Lazim Mohd Zin, M., & Subramaniam, C. (2018). Understanding user characteristics as antecedents of Technostress towards HRMIs: A mixed-method study. Jurnal Pengurusan, 53(January), 37–47. https://doi.org/10.17576/pengurusan-2018-53-04
Indarsin, T., & Ali, H. (2017). Saudi journal of business and management studies attitude toward using m-commerce: the analysis of perceived usefulness, perceived ease of use, and perceived trust: case study in ikens wholesale trade, Jakarta-Indonesia. Saudi Journal of Business and Management Studies, 2(11), 995–1007. https://doi.org/10.21276/sjbms.2017.2.11.7
Kasemy, Z. A., Sharif, A. F., Barakat, A. M., Abdelmohsen, S. R., Hassan, N. H., Hegazy, N. N., Sharfeldin, A. Y., El-Ma’doul, A. S., Alsawy, K. A., Abo Shereda, H. M., & Abdelwanees, S. (2022). Technostress creators and outcomes among egyptian medical staff and students: a multicenter cross-sectional study of remote working environment during COVID-19 pandemic. Frontiers in Public Health, 10(April), 1–15. https://doi.org/10.3389/fpubh.2022.796321
Khan, A. K., & Quratulain, S. (2023). An examination of antecedents and consequences of technostress among university students: task-technology fit perspective. In 36th Bled eConference, BLED 2023 (pp. 827-834). University of Maribor Press. https://doi.org/https://doi.org/10.18690/um.fov.4.2023.54
Kim, D. G., & Lee, C. W. (2021). Exploring the roles of self-efficacy and technical support in the relationship between techno-stress and counter-productivity. Sustainability (Switzerland), 13(8). https://doi.org/10.3390/su13084349
Liu, C. F., Cheng, T. J., & Chen, C. T. (2019). Exploring the factors that influence physician technostress from using mobile electronic medical records. Informatics for Health and Social Care, 44(1), 92–104. https://doi.org/10.1080/17538157.2017.1364250
Ma, J., Ollier-Malaterre, A., & Lu, C. qin. (2021). The impact of techno-stressors on work–life balance: The moderation of job self-efficacy and the mediation of emotional exhaustion. Computers in Human Behavior, 122(5), 106811. https://doi.org/10.1016/j.chb.2021.106811
Marchiori, D. M., Mainardes, E. W., & Rodrigues, R. G. (2019). Do individual characteristics influence the types of technostress reported by workers? International Journal of Human-Computer Interaction, 35(3), 218–230. https://doi.org/10.1080/10447318.2018.1449713
Mardhiyah, R. H., Aldriani, S.N.F., Chitta, F., & Zulfikar, M. R. (2021). Pentingnya keterampilan belajar di abad 21 sebagai tuntutan dalam pengembangan sumber daya manusia. Lectura:Jurnal Pendidikan, 71(1), 63–71. https://doi.org/10.31849/lectura.v12i1.5813
Mellita, D., Achmad Syafi Rizqullah, B., & Puji Agustina, E. (2022). KKIK-FSRD technostress among workers during pandemic covid-19: managerial versus professional teknostress pada pekerja di masa pandemi COVID-19: Kajian manajerial dan profesional. Jurnal Sosioteknologi, 21(3), 327–336.
Moses, S. (2013). International journal of emerging technology and advanced engineering minimizing the effects of technostress in today"s organization. Certified Journal, 9001(11), 649–658. www.ijetae.com
Mushtaque, I., Awais-E-Yazdan, M., & Waqas, H. (2022). Technostress and medical students’ intention to use online learning during the COVID-19 pandemic in Pakistan: The moderating effect of computer self-efficacy. Cogent Education, 9(1). https://doi.org/10.1080/2331186X.2022.2102118
Naufaldi, I., & Tjokrosaputro, M. (2020). Pengaruh perceived ease of use, perceived usefulness, dan trust terhadap intention to use. Jurnal Manajerial Dan Kewirausahaan, 2(3), 715. https://doi.org/10.24912/jmk.v2i3.9584
Palupi, N. K., Holillulloh, & Yanzi, H. (2019). The influence of factors age of interest and the capability of civics education teachers in the use of ict. Journal of Chemical Information and Modeling, 53(9), 3. https://media.neliti.com/media/publications/247871-pengaruh-faktor-usia-terhadap-minat-dan-98eaeace.pdf
Putra, L. D., Primajaya, A., & Prihandani, K. (2022). Penerapan design thinking pada perancangan ui/ux aplikasi pembelajaran online untuk mengurangi dampak technostress application of design thinking in Ui / Ux design of online learning applications to reduce the impact of technostress. Journal of Information Technology and Computer Science (INTECOMS), 5(2).
Qi, C. (2019). A double-edged sword? Exploring the impact of students’ academic usage of mobile devices on technostress and academic performance. Behaviour and Information Technology, 38(12), 1337–1354. https://doi.org/10.1080/0144929X.2019.1585476
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and validation. Information Systems Research, 19(4), 417–433. https://doi.org/10.1287/isre.1070.0165
Rahimi, M. O., Jafari, S., Akbar, A., & Bidokhti, A. (2024). The role of computer self-efficacy and e-learning readiness mediated with technostress in teacher professional competence. 12(2), 121–135.
Rahmawati. (2024). Pengaruh usia dan jenis kelamin terhadap tingkat technostress : studi empiris pada 40 responden. 102–114.
Rangarajan, R., & Perumal, A. G. (2024). Teacher , tech , and tension : probing the nexus of computer efficacy and technostress in educational settings. July.
Riyadhi, G., & Prasetio, A. P. (2018). Pengaruh adopsi teknologi aplikasi kerja terhadap kinerja karyawan di pt pln (persero) area majalaya Bandung. Jurnal manajemen dan bisnis (ALMANA), 2(1), 1–23.
Roux, D. J. le, & Botha, P. A. (2021). Investigating the impact of technostress on productivity and overall life satisfaction of managers working at a South African ferrochrome smelting company. SA Journal of Human Resource Management, 19(0), 1649. https://doi.org/https://doi.org/10.4102/sajhrm.v19i0.1649
Sahrizal, R., Asmony, T., & Wahyulina, S. (2023). The influence of perceived usefulness and perceived ease of use on technostress in court registrars at religious courts. International Journal of Multicultural and Multireligious Understanding, 10(7), 171–180.
Saidy, J., Garanti, Z., & Sadaka, R. (2022). Technostress creators and job performance among frontliners: theorizing the moderating role of self-efficacy. Frontiers in Psychology, 13(June). https://doi.org/10.3389/fpsyg.2022.827027
Setyadi, H. J., & Taruk, M. (2019). Analisis dampak penggunaan teknologi (technostress) kepada dosen dan staff karyawan yang berpengaruh terhadap kinerja di dalam organisasi (studi kasus : perguruan tinggi di Kalimantan Timur). Informatika Mulawarman : Jurnal Ilmiah Ilmu Komputer, 14(1), 1. https://doi.org/10.30872/jim.v14i1.1792
Siddiqui, S., Arif, I., & Hinduja, P. (2023). Technostress: A catalyst to leave the teaching profession - A survey designed to measure technostress among teachers in Pakistan during COVID-19 pandemic. E-Learning and Digital Media, 20(1), 53–79. https://doi.org/10.1177/20427530221107506
Sriwidharmanely, S., Sumiyana, S., Mustakini, J. H., & Nahartyo, E. (2022). Encouraging positive emotions to cope with technostress’s adverse effects: insights into the broaden-and-build theory. Behaviour and Information Technology, 41(10), 2187–2200. https://doi.org/10.1080/0144929X.2021.1955008
Sugiyono. (2014). Metode penelitian pendidikan pendektan kuantitatif, kualitatif, dan R&D. Alfabeta, Bandung.
Suhardiman, M., & Saragih, S. (2022). Technostress dan work life balance pada karyawan: kepuasan kerja sebagai variabel mediasi. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 6(1), 30–45. https://doi.org/10.31842/jurnalinobis.v6i1.255
Tahar, A., Riyadh, H. A., Sofyani, H., & Purnomo, W. E. (2020). Perceived ease of use, perceived usefulness, perceived security and intention to use e-filing: The role of technology readiness. Journal of Asian Finance, Economics and Business, 7(9), 537–547. https://doi.org/10.13106/JAFEB.2020.VOL7.NO9.537
Tams, S., Thatcher, J. B., & Grover, V. (2018). Concentration, competence, confidence, and capture: An experimental study of age, interruption-based technostress, and task performance. Journal of the Association for Information Systems, 19(9), 857–908. https://doi.org/10.17705/1jais.00511
Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169
To, A. T., & Trinh, T. H. M. (2021). Understanding behavioral intention to use mobile wallets in vietnam: Extending the tam model with trust and enjoyment. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1891661
Vallone, F., Galvin, J., Cattaneo Della Volta, M. F., Akhtar, A., Chua, S., Ghio, E., Giovazolias, T., Kazakou, Z., Kritikou, M., Koutra, K., Kovacevic, S., Lee-Treweek, G., Mašková, I., Mavritsaki, E., Nastic, J., Plassova, M., Stuchlíková, I., & Zurlo, M. C. (2023). Technostress and academic motivation: direct and indirect effects on university students’ psychological health. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1211134
Wang, X., & Li, B. (2019). Technostress among teachers in higher education: An investigation from multidimensional person-environment misfit. Frontiers in Psychology, 10(JULY). https://doi.org/10.3389/fpsyg.2019.01791
Zielonka, J. T., & Rothlauf, F. (2021). Techno-eustress: The impact of perceived usefulness and perceived ease of use on the perception of work-related stressors. Proceedings of the Annual Hawaii International Conference on System Sciences, 2020-Janua, 6482–6491. https://doi.org/10.24251/hicss.2021.780
Copyright (c) 2025 Melda Limaheluw, Susana Prapunoto, Sri Aryanti Kristianingsih

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
1) Authors retain copyright and grant the journal the right to first publication, with the work simultaneously licensed under the Creative Commons Attribution that allows the sharing of articles published with the acknowledgement of authorship and the initial publication in this magazine.
2) The authors are authorized to make additional contracts separately for distribution of the version of the work published in this journal (for example, publication in an institutional repository or as a chapter of the book), as long as there is recognition of authorship and initial publication in this journal.
3) Authors are authorized and encouraged to publish and distribute their work online (for example, in institutional repositories or on their personal pages) at any time before or during the editorial process, as it increases the impact and reference of the published work.